You don't know whether to hire or automate.
Tickets are piling up faster than you can staff for them. Hire too early and you're carrying headcount you can't unwind if growth slows. Automate the wrong conversations and customers start feeling like a number.
Most founders are guessing at this. We've run support and CX teams at three companies, at three different stages. Making this call, then building whatever it points to, is our entire business.
The questions you're already asking. Answered.
What you'll actually know at the end of two weeks.
Embedded, with your best outcome in mind.
After the diagnostic, you have three options.
The diagnostic ends with a clear recommendation. Here's what each path looks like.
The plan is yours. The roadmap, the tool shortlist, and the cost model all work without us. If your team can execute it, you're done. There's no obligation to continue.
We build what the diagnostic recommended, in 4 to 8 weeks. That means configuring the AI stack, running your first support hires, or both. Most clients land on both.
We run your support operation as a fractional leader on a monthly retainer. We watch how the AI performs, adjust flows as your product changes, and run new hires as you grow. When you need a full-time head, we run that hire and hand off.